1. SERVICE DISPATCH & OPERATIONAL LIMITATIONS
Service Areas: We provide 24/7 service in the Spruce Grove/Stony Plain dispatch zone and daily service in the Camrose dispatch zone.
Estimated Time of Arrival (ETA): All ETAs provided by dispatch, the website request form, or any "Quick-Request" tool are estimates only.
Blacksmith is not liable for delays, nor any consequential damages (such as missed appointments, flights, or lost wages), resulting from ETAs that cannot be met due to heavy call volume, extreme weather, road closures, or RCMP/EMS scene controls.
Work Zone Safety: Customers must comply with all Alberta Occupational Health and Safety (OH&S) and "Slow Down, Move Over" regulations. Customers are required to remain in a safe location (e.g., a secondary vehicle or away from the roadway) as directed by the Blacksmith operator during the service.
2. AMA & THIRD-PARTY BILLING SPECIFICS
Membership Validation: For any Service requested under an AMA (Alberta Motor Association) membership, the member must be physically present at the vehicle. A valid physical or digital AMA membership card and a matching government-issued photo ID are mandatory.
Coverage Limitations: Blacksmith provides service within the specific scope and tier of the customer’s membership (Basic, Plus, or Premier). Any costs exceeding these limits (e.g., extra towing distance or specific equipment fees) are the customer's responsibility and must be paid at the time of service.
AMA Claim Denial: If AMA denies a claim due to membership expiration, service limit exhaustion, or policy non-compliance, the customer agrees to immediately pay Blacksmith for the Service at our standard retail rates.
3. LIABILITY & PROPERTY DAMAGE
Pre-Existing Conditions: Blacksmith is not responsible for mechanical, structural, or electrical failures (e.g., failed transmissions, drivetrain breakage, ball joint failure, or electrical shorts) that occur during the normal course of loading, towing, or unloading. This applies to vehicles with pre-existing neglect, damage, or wear and tear.
Modified & Low-Clearance Vehicles: Customers with lowered vehicles, after-market body kits, or non-factory modifications assume all risk of minor undercarriage or bumper contact during the loading and transport process.
Winching & Recovery Risk: For vehicles stuck in mud, snow, or off-road ditches, the customer assumes full risk of undercarriage, body panels, and drivetrain damage resulting from the winching or extraction process.
Roadside Specifics:
- Vehicle Unlocks: While our operators use professional-grade tools, Blacksmith is not liable for minor scratches to internal trim, damage to aged weather stripping, or mechanical linkage displacement when performing non-destructive entry.
- Battery Boosts: We provide 12V boosts only. We are not liable for ECU, alternator, or wiring damage resulting from attempts to start a vehicle with a shorted, frozen, or internally damaged battery.
Personal Property: It is the customer's sole responsibility to remove all high-value items from the vehicle cabin or truck bed before service. Blacksmith is not liable for the loss or damage of any loose personal property.
4. SALVAGE & SCRAP REMOVAL
Title & Ownership: By requesting salvage removal, the customer represents and warrants that they are the legal owner of the vehicle or have express written authority to dispose of it.
Required Documentation: A valid vehicle registration or a detailed "Bill of Sale" must be surrendered to the operator at the time of pickup. Matching Government ID is required. Blacksmith will not haul any vehicle involved in ownership disputes or legal proceedings.
Salvage Condition: Quotes provided over the phone are based on the customer’s description. If the vehicle's condition differs significantly upon arrival, Blacksmith reserves the right to adjust the cash offer.
5. STORAGE & LIENS
Storage Fees: Vehicles towed to Blacksmith impound yards (in Camrose or Spruce Grove) are subject to a daily storage fee if not collected by the customer within 24 hours.
Possessory Lien: Pursuant to the Warehousemen's Lien Act (Alberta), Blacksmith Towing & Salvage maintains a possessory lien on any vehicle towed until all service and storage fees are paid in full.
6. PAYMENT, CLAIMS & DISPUTES
Payment Terms: All retail services must be settled in full at the time of Service or at the drop-off destination. Payment is accepted via Credit (Visa/Mastercard), Debit, E-Transfer, and Cash.
Cancellation & GOA Fees: If a truck is dispatched and the customer cancels while the operator is in transit, a "Standard Hook-Up" fee applies. If the operator arrives and the vehicle is "Gone on Arrival" (GOA), the fee will be enforced.
Damage Claims: Any claim of damage allegedly caused by Blacksmith must be reported to the operator at the time of delivery and documented on the digital receipt. Blacksmith reserves the right to inspect any claimed damage before a vehicle leaves the delivery location.
